Retention Strategies, Leadership Seminars Program

Seminar Program

Leading, Managing and Developing
- - - - yourself and others

While there are many leadership and management seminar programs available, both online and in "classroom" settings, some lasting a year or more, none are more effective than those conducted on-site, with senior management participating. This program, developed and facilitated by Ed Ormsby, is complete, concise, and highly interactive, allowing attendees to share thoughts, concerns and ideas in a highly interactive and supportive environment. It can be conducted over a one- or two-day period, with the optional service quality audit taking place the day prior to the beginning of the program.

Ed Ormsby's seminar presentation at the 2019 NGCOA Conference.

Purpose	Part III: Customer Service

Participant Responsibilities	Defined
Content	Purpose
Outcome	Before
	During
Pre-seminar (Optional)	After

Anonymous Service Quality Audit	Part IV: Developing Others
Golf
Food and Beverage	Coaching
Lodging	Defined
	Benefits
Part I: Leading	Methods
	Empowerment
Leadership Defined	Role Play
Leadership Types
Leadership Traits	Part V: Self-development
Self-Assessment
Responsibilities of a Leader	Time Management
	Lost time
Part II: Managing	Causes
	Statistics
Management Styles	Cures
Emotional Intelligence	Planning
Managing Former Peers	Telephone and Email
Coming From Outside	Meetings
Goal Setting	Interruptions
Risk Management	Developing Self-confidence
Motivating
Selling	Bonus I: Stress Management
Team Building
Dealing With Difficult People	Bonus II: Attaining Business Excellence
Managing Conflict
Different Ages and Generations	Bonus III: Ethics in the Workplace
Communicating
Dealing with Sub-par Performance	Follow-up and Reinforcement (Optional)

For more information, or to schedule one or more of Ed’s high-impact leadership development seminars for you and your employees,
contact him at 910-315-6284 or email him.